Togetherwork incident

[SEV-3] Settlement/Comprehensive File Delay

Minor Resolved View vendor source →

Togetherwork experienced a minor incident on January 10, 2025 affecting File Import Process - Internal and File Import Process - External, lasting 46m. The incident has been resolved; the full update timeline is below.

Started
Jan 10, 2025, 01:51 PM UTC
Resolved
Jan 10, 2025, 02:38 PM UTC
Duration
46m
Detected by Pingoru
Jan 10, 2025, 01:51 PM UTC

Affected components

File Import Process - InternalFile Import Process - External

Update timeline

  1. investigating Jan 10, 2025, 01:51 PM UTC

    Regular settlement files, comprehensive reports and merchant settlement files will not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available.

  2. resolved Jan 10, 2025, 02:38 PM UTC

    All regular settlement files, comprehensive reports and merchant settlement file are now available. This incident is resolved.