Togetherwork incident

[SEV-3] Settlement File Delay

Minor Resolved View vendor source →

Togetherwork experienced a minor incident on April 3, 2025 affecting File Import Process - Internal and File Import Process - External, lasting 2h 14m. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2025, 12:50 PM UTC
Resolved
Apr 03, 2025, 03:04 PM UTC
Duration
2h 14m
Detected by Pingoru
Apr 03, 2025, 12:50 PM UTC

Affected components

File Import Process - InternalFile Import Process - External

Update timeline

  1. investigating Apr 03, 2025, 12:50 PM UTC

    Regular settlement files and merchant settlement files will not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available.

  2. resolved Apr 03, 2025, 03:04 PM UTC

    All regular settlement files and merchant settlement files are now available. This incident is resolved.