Todyl incident

SIEM/EDR: Intermittent Agent Offline Reports

Notice Resolved View vendor source →

Todyl experienced a notice incident on June 2, 2025 affecting SIEM Dashboard & Portal, lasting 3h 5m. The incident has been resolved; the full update timeline is below.

Started
Jun 02, 2025, 04:08 PM UTC
Resolved
Jun 02, 2025, 07:13 PM UTC
Duration
3h 5m
Detected by Pingoru
Jun 02, 2025, 04:08 PM UTC

Affected components

SIEM Dashboard & Portal

Update timeline

  1. identified Jun 02, 2025, 04:08 PM UTC

    We are aware of an issue where SIEM/EDR agents are intermittently reporting as offline in the dashboard. We are actively rolling out a fix for this issue. The only impact is a potential delay in the application of new SIEM/EDR policies to agents. Agents remain fully connected and are continuing to enforce existing policies as expected. This issue does not affect SASE functionality.

  2. resolved Jun 02, 2025, 07:13 PM UTC

    This incident has been resolved.