Toast experienced a critical incident on December 5, 2025 affecting Toast POS app and POS Web application and 1 more component, lasting 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 05, 2025, 09:03 AM UTC
We are aware of a Third Party Partner outage affecting multiple Toast Systems and are investigating. Updates will be provided here as they are available.
- investigating Dec 05, 2025, 09:03 AM UTC
We are continuing to investigate this issue.
- investigating Dec 05, 2025, 09:09 AM UTC
Your devices should automatically enter Offline Mode, allowing you to continue to place orders, print tickets and receipts, and take card payments. Until your connection is reestablished, please follow the steps in our offline mode checklist. https://central.toasttab.com/s/article/Offline-Mode-Procedures-and-Checklist
- monitoring Dec 05, 2025, 09:17 AM UTC
A fix has been implemented and Toast System performance is returning to normal. As you prepare to get back online, we recommend taking these recovery steps to ensure minimal disruption in your restaurant. Thank you for your patience. https://central.toasttab.com/s/article/Offline-Mode-Recovery-and-Coming-Back-Online
- monitoring Dec 05, 2025, 09:31 AM UTC
You may continue to see errors logging into Toast services or devices in offline mode as our services come back online. We will continue to provide updates as they become available.
- monitoring Dec 05, 2025, 09:52 AM UTC
We are continuing to monitor for any further issues.
- resolved Dec 05, 2025, 10:01 AM UTC
This incident has been resolved and Toast Systems have returned to normal. Now that you’re back online, we recommend taking these recovery steps to ensure minimal disruption in your restaurant. https://central.toasttab.com/s/article/Offline-Mode-Recovery-and-Coming-Back-Online Thank you for your patience.