Toast incident

Menu Builder and Menu Manager Latency

Minor Resolved View vendor source →

Toast experienced a minor incident on December 9, 2025 affecting POS Web application, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
Dec 09, 2025, 09:47 PM UTC
Resolved
Dec 09, 2025, 10:02 PM UTC
Duration
15m
Detected by Pingoru
Dec 09, 2025, 09:47 PM UTC

Affected components

POS Web application

Update timeline

  1. identified Dec 09, 2025, 09:47 PM UTC

    We are aware of an issue with Menu Builder and Menu Manager that may result in pages loading slowly or not loading at all. Engineering has identified the cause and are working on implementing a fix.

  2. monitoring Dec 09, 2025, 09:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 09, 2025, 10:02 PM UTC

    This incident has been resolved.