Titan Mail experienced a minor incident on September 24, 2025 affecting Incoming Mail Delivery, lasting 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 24, 2025, 11:54 AM UTC
We have noticed increased delays in incoming emails for some customers. We have initiated a detailed investigation to identify the root cause. Our teams are actively analyzing logs, monitoring systems, and gathering the necessary data to validate the reported behavior.
- identified Sep 24, 2025, 11:56 AM UTC
We have identified a potential issue that is impacting incoming email deliveries for few customers . Our team is actively working on a fix to restore normal operations and will provide updates shortly.
- monitoring Sep 24, 2025, 11:58 AM UTC
We have implemented a fix for the issue impacting incoming email deliveries for a few customers. The issue has been resolved and all operations are now normal. Our team will continue monitoring the system for some more time to ensure stability and confirm that no further disruptions occur.
- resolved Sep 24, 2025, 12:00 PM UTC
The issue impacting incoming email delivery for few customers has been fully resolved. Our team has monitored the system and confirmed that normal operations have been restored.