TIMIFY Outage History
TIMIFY is up right nowPingoru has recorded 7 incidents for TIMIFY: 5 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 0 of 720 (0%) |
| October 2026 | 2 | 5 of 744 (1%) |
| November 2026 | 0 | 0 of 128 (0%) |
Incidents, newest first
Major October 9, 2026 Disruption affecting the Booking Widget and Web App 30m
Started Oct 09, 2026, 09:30 AM UTC· resolved Oct 09, 2026, 10:00 AM UTC
- resolved Oct 09, 2026, 12:00 PM UTC
On 09.10.2026 between 11:30 and 12:00 CEST, a database node in our infrastructure restarted unexpectedly. During this time, some functionalities of the Web App and the Booking Widget (Customer booking process) were not working as expected. The service has been restored and we are monitoring it closely. We are working with our database provider to identify the cause and will share an update once we have their findings. We apologise for any inconvenience this may have caused you and your customers.
Major October 5, 2026 Appointment reservations not cleared as expected in some cases 4h Web App, Mobile App, Tablet app
Started Oct 05, 2026, 03:37 PM UTC· resolved Oct 05, 2026, 07:38 PM UTC
- investigating Oct 05, 2026, 03:37 PM UTC
In some cases, reservations of appointment slots are not released or cleared as expected. The affected slots stay blocked and cannot be booked by other customers, which reduces the availability clients offer.
- investigating Oct 05, 2026, 04:26 PM UTC
We are still investigating the annomaly
- identified Oct 05, 2026, 06:11 PM UTC
We have identified the root cause of the issue where appointment reservations were not cleared as expected in some cases and our team is working on a fix.
- identified Oct 05, 2026, 06:23 PM UTC
The fix has been implemented and is being deployed now. We are also cleaning up the affected reservation entries during the day, so the calendars will be free of this data. The booking process itself is not affected We will confirm as soon as the cleanup is completed.
- monitoring Oct 05, 2026, 07:26 PM UTC
The fix has been deployed. New created reservations are working as expected. The cleanup of the affected reservation entries is running as expected, and we are monitoring the functionality. We will confirm as soon as the cleanup is completed.
- resolved Oct 05, 2026, 07:38 PM UTC
The cleanup is complete and all affected reservation entries have been removed from the calendars. We have confirmed that everything works as expected. The booking process was not affected at any point. Thank you for your patience.
Major September 21, 2026 Partial disruption to multiple applications functionalities 22m Web App, Branch Manager, Customer booking process
Started Sep 21, 2026, 11:07 AM UTC· resolved Sep 21, 2026, 11:30 AM UTC
- investigating Sep 21, 2026, 11:07 AM UTC
We are currently investigating an issue affecting different functionalities across multiple applications. We will post updates as more information becomes available.
- monitoring Sep 21, 2026, 11:17 AM UTC
We are observing that functionality is returning to normal across the affected apps. We are continuing to monitor the situation closely and will confirm full resolution shortly.
- resolved Sep 21, 2026, 11:30 AM UTC
This incident has been resolved. All affected functionalities are back to normal, and the customer booking process is fully operational. Thank you for your patience while we worked through this.
Notice May 8, 2026 Elevated CPU Usage on Primary Database Cluster 1h
Started May 08, 2026, 11:05 AM UTC· resolved May 08, 2026, 12:05 PM UTC
- resolved May 08, 2026, 11:00 AM UTC
Between 11:05 and 12:05, we experienced elevated CPU spikes on one of our primary database clusters. The root cause was uneven load distribution across the cluster nodes, contrary to the expected configuration. This resulted in intermittent failures across several system functionalities. Following a configuration adjustment, load balancing has been restored and all systems are operating normally.
Major January 14, 2026 Issue with Branch Manager 24m Branch Manager
Started Jan 14, 2026, 10:10 AM UTC· resolved Jan 14, 2026, 10:35 AM UTC
- investigating Jan 14, 2026, 10:10 AM UTC
We are currently investigating an issue with our Branch Manager web application. This may affect your ability to use the product.
- investigating Jan 14, 2026, 10:11 AM UTC
We are continuing to investigate this issue.
- monitoring Jan 14, 2026, 10:29 AM UTC
We have identified the issue and the affected areas, and have taken measures to improve the situation. We are now monitoring the system closely.
- resolved Jan 14, 2026, 10:35 AM UTC
The incident has been resolved. The system is stable again and we will continue to monitor the situation.
Notice August 26, 2025 Issue with Developer API Endpoints –
Started Aug 26, 2025, 02:00 PM UTC· resolved Aug 26, 2025, 02:00 PM UTC
- resolved Aug 26, 2025, 02:00 PM UTC
Status: Fully Resolved Impact: Developer API, Marketplace Apps (e.g. SSO) Timeframe: 09:18 UTC - 12:35 UTC What Happened: An issue affected several endpoints in the TIMIFY Developer API, causing unexpected behaviour for applications relying on the following endpoints groups: Company, EnterprisesCompanies, Resources, BookerServices. This also impacted certain TIMIFY Marketplace applications that depend on these endpoints - such as SSO login - leading to limited functionality or failed requests. Actions Taken: - The issue was thoroughly analysed and verified in our development and test environments. - A hotfix was successfully deployed to the production environment. - Full functionality has been restored for all users. We sincerely apologize for the inconvenience and any disruption this may have caused to your operations. We are committed to maintaining the reliability of our services and continuously improving our processes to prevent future issues. Thank you for your patience and understanding.
Minor July 15, 2025 Issue with Attribute Configuration in Branch Manager 38m Branch Manager
Started Jul 15, 2025, 02:11 PM UTC· resolved Jul 15, 2025, 02:50 PM UTC
- investigating Jul 15, 2025, 02:11 PM UTC
We are currently investigating an issue with our “Attributes” feature. At the moment, attribute configuration data cannot be listed in the Branch Manager application. This may affect your ability to view or manage custom attributes.
- monitoring Jul 15, 2025, 02:29 PM UTC
Our work on this issue is still ongoing. We have rolled back the change that caused the problem and verified the fix in our development and test environments. If you’re still experiencing issues, please try reloading the page using: - Mac: Command + Shift + R - Windows/Linux: Ctrl + Shift + R We’re closely monitoring the system and will provide further updates shortly. Thank you for your continued patience.
- resolved Jul 15, 2025, 02:50 PM UTC
Current Status & Actions Taken: The issue has now been fully resolved for all users. We first reverted a recent update of our Branch Manager application, which was identified as the root cause. In a second step, we provided a fix that was verified in our development and test environments before restoring normal functionality in production. Scope: Only users actively using the “Attributes” feature in the Branch Manager application were affected. If You’re Still Having Trouble: Please try reloading the application using: - Mac: Command + Shift + R - Windows/Linux: Ctrl + Shift + R We sincerely apologize for any disruption this may have caused. Thank you for your patience while we worked to restore full functionality.