TIMIFY Outage History

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TIMIFY had 4 outages in the last 2 years totaling 1h 3m of downtime — averaging 0.2 incidents per month.

There were 4 TIMIFY outages since July 15, 2025 totaling 1h 3m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.timify.com

Notice May 8, 2026

Elevated CPU Usage on Primary Database Cluster

Detected by Pingoru
May 08, 2026, 12:34 PM UTC
Resolved
May 08, 2026, 11:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved May 08, 2026, 12:34 PM UTC

    Between 11:05 and 12:05, we experienced elevated CPU spikes on one of our primary database clusters. The root cause was uneven load distribution across the cluster nodes, contrary to the expected configuration. This resulted in intermittent failures across several system functionalities. Following a configuration adjustment, load balancing has been restored and all systems are operating normally.

Read the full incident report →

Major January 14, 2026

Issue with Branch Manager

Detected by Pingoru
Jan 14, 2026, 10:10 AM UTC
Resolved
Jan 14, 2026, 10:35 AM UTC
Duration
24m
Affected: Branch Manager
Timeline · 4 updates
  1. investigating Jan 14, 2026, 10:10 AM UTC

    We are currently investigating an issue with our Branch Manager web application. This may affect your ability to use the product.

  2. investigating Jan 14, 2026, 10:11 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 14, 2026, 10:29 AM UTC

    We have identified the issue and the affected areas, and have taken measures to improve the situation. We are now monitoring the system closely.

  4. resolved Jan 14, 2026, 10:35 AM UTC

    The incident has been resolved. The system is stable again and we will continue to monitor the situation.

Read the full incident report →

Minor July 15, 2025

Issue with Attribute Configuration in Branch Manager

Detected by Pingoru
Jul 15, 2025, 02:11 PM UTC
Resolved
Jul 15, 2025, 02:50 PM UTC
Duration
38m
Affected: Branch Manager
Timeline · 3 updates
  1. investigating Jul 15, 2025, 02:11 PM UTC

    We are currently investigating an issue with our “Attributes” feature. At the moment, attribute configuration data cannot be listed in the Branch Manager application. This may affect your ability to view or manage custom attributes.

  2. monitoring Jul 15, 2025, 02:29 PM UTC

    Our work on this issue is still ongoing. We have rolled back the change that caused the problem and verified the fix in our development and test environments. If you’re still experiencing issues, please try reloading the page using: - Mac: Command + Shift + R - Windows/Linux: Ctrl + Shift + R We’re closely monitoring the system and will provide further updates shortly. Thank you for your continued patience.

  3. resolved Jul 15, 2025, 02:50 PM UTC

    Current Status & Actions Taken: The issue has now been fully resolved for all users. We first reverted a recent update of our Branch Manager application, which was identified as the root cause. In a second step, we provided a fix that was verified in our development and test environments before restoring normal functionality in production. Scope: Only users actively using the “Attributes” feature in the Branch Manager application were affected. If You’re Still Having Trouble: Please try reloading the application using: - Mac: Command + Shift + R - Windows/Linux: Ctrl + Shift + R We sincerely apologize for any disruption this may have caused. Thank you for your patience while we worked to restore full functionality.

Read the full incident report →