Tidio Outage History

Tidio is up right now

Tidio had 2 outages in the last 2 years totaling 7h 41m of downtime — averaging 0.1 incidents per month.

There were 2 Tidio outages since November 18, 2025 totaling 7h 41m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.tidio.com

Minor April 17, 2026

Connectivity issues for some users

Detected by Pingoru
Apr 17, 2026, 04:07 PM UTC
Resolved
Apr 17, 2026, 09:41 PM UTC
Duration
5h 33m
Affected: Agent DashboardWeb & Desktop application
Timeline · 3 updates
  1. investigating Apr 17, 2026, 04:07 PM UTC

    We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

  2. investigating Apr 17, 2026, 07:22 PM UTC

    A third party service is currently monitoring the situation - a fix has been implemented and they are monitoring the results. We are observing mixed outcomes for our users and appreciate your patience as we work to resolve this.

  3. resolved Apr 17, 2026, 09:41 PM UTC

    Everything is back up and running. Thank you for your patience

Read the full incident report →

Minor April 9, 2026

Degraded performance for some users

Detected by Pingoru
Apr 09, 2026, 02:35 PM UTC
Resolved
Apr 09, 2026, 04:43 PM UTC
Duration
2h 8m
Affected: Web & Desktop applicationAPI
Timeline · 3 updates
  1. investigating Apr 09, 2026, 02:35 PM UTC

    We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

  2. monitoring Apr 09, 2026, 03:22 PM UTC

    The service should be fully operational now, we'll continue monitoring it.

  3. resolved Apr 09, 2026, 04:43 PM UTC

    This incident has been resolved, services are fully operational.

Read the full incident report →