TiDB Cloud incident

TiDB Cloud Web Console and API Access Failure

Critical Resolved View vendor source →

TiDB Cloud experienced a critical incident on December 5, 2024 affecting TiDB Cloud Portal Backend and TiDB Cloud Portal Frontend, lasting 2h 52m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2024, 08:54 AM UTC
Resolved
Dec 05, 2024, 11:47 AM UTC
Duration
2h 52m
Detected by Pingoru
Dec 05, 2024, 08:54 AM UTC

Affected components

TiDB Cloud Portal BackendTiDB Cloud Portal Frontend

Update timeline

  1. investigating Dec 05, 2024, 08:55 AM UTC

    Our TiDB Cloud is currently experiencing unexpected failures with the Webconsole and API. We are actively investigating the issue.

  2. investigating Dec 05, 2024, 08:59 AM UTC

    We are continuing to investigate this issue.

  3. identified Dec 05, 2024, 09:42 AM UTC

    We have identified the root cause and are now proceeding with the service recovery.

  4. monitoring Dec 05, 2024, 10:39 AM UTC

    We are implementing the fix, and the service has partially recovered. We are continuously monitoring the recovery progress.

  5. resolved Dec 05, 2024, 11:47 AM UTC

    We experienced a TiDBCloud Webconsole and API failure from approximately 8:50 AM and to 11:45 AM UTC, and we have confirmed that the issue has been fully resolved.