TiDB Cloud incident

US-East-1 Starter and Essential (Private Preview) Cluster Partial Outage

Major Resolved View vendor source →

TiDB Cloud experienced a major incident on September 22, 2025 affecting aws / us-east-1, lasting 6h 14m. The incident has been resolved; the full update timeline is below.

Started
Sep 22, 2025, 02:30 PM UTC
Resolved
Sep 22, 2025, 08:45 PM UTC
Duration
6h 14m
Detected by Pingoru
Sep 22, 2025, 02:30 PM UTC

Affected components

aws / us-east-1

Update timeline

  1. investigating Sep 22, 2025, 02:30 PM UTC

    We are currently investigating an issue causing partial inaccessibility of Starter and Essential (Private Preview) clusters in the US-East-1 region. Our team is actively working on a resolution.

  2. investigating Sep 22, 2025, 05:29 PM UTC

    To address the ongoing issue, we have proactively paused all clusters in US-EAST-1. The team is working on a fix.

  3. resolved Sep 22, 2025, 08:45 PM UTC

    The issue affecting Starter and Essential (Private Preview) clusters in US-EAST-1 has been identified and resolved. Service has been fully restored. We apologize for any inconvenience caused.