TiDB Cloud incident

Partial Cluster Creation and Scaling Failure on GCP TiDB Cloud

Major Resolved View vendor source →

TiDB Cloud experienced a major incident on September 24, 2025 affecting TiDB Cloud Portal Backend, lasting 2h 5m. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2025, 12:50 PM UTC
Resolved
Sep 24, 2025, 02:56 PM UTC
Duration
2h 5m
Detected by Pingoru
Sep 24, 2025, 12:50 PM UTC

Affected components

TiDB Cloud Portal Backend

Update timeline

  1. investigating Sep 24, 2025, 12:50 PM UTC

    We are currently investigating a fundamental issue affecting TiDB Cloud on GCP. This issue is causing partial impact on cluster creation and scaling, and some operations may fail. Our team is actively working with GCP to resolve the problem as quickly as possible.

  2. resolved Sep 24, 2025, 02:56 PM UTC

    The issue was resolved on 2025-09-24 at 13:50 UTC.