TiDB Cloud incident

Access Issues to Starter and Essential (Public Preview) Clusters in US-East-1

TiDB Cloud experienced a major incident on October 20, 2025 affecting TiDB Cloud Portal Backend and aws / us-east-1, lasting 1h 10m. The incident has been resolved; the full update timeline is below.

Started: Oct 20, 2025, 08:40 AM UTC
Resolved: Oct 20, 2025, 09:51 AM UTC
Duration: 1h 10m
Detected by Pingoru: Oct 20, 2025, 08:40 AM UTC

Affected components

TiDB Cloud Portal Backendaws / us-east-1

Update timeline

investigating Oct 20, 2025, 08:40 AM UTC

We are currently investigating an access issue affecting Starter and Essential (Public Preview) clusters in the US-East-1 region. Some related services, including Portal UI, OpenAPI, and Metrics, may also be impacted. Our engineering team is actively working to identify the cause and restore full functionality.
monitoring Oct 20, 2025, 09:48 AM UTC

Most services have been restored, and we are still monitoring the services.
resolved Oct 20, 2025, 09:51 AM UTC

The issue has been resolved.