TicketNetwork incident

Data Processing Delays - Reporting Tools Affected

Minor Resolved View vendor source →

TicketNetwork experienced a minor incident on July 12, 2023, lasting 5h 30m. The incident has been resolved; the full update timeline is below.

Started
Jul 12, 2023, 02:04 PM UTC
Resolved
Jul 12, 2023, 07:35 PM UTC
Duration
5h 30m
Detected by Pingoru
Jul 12, 2023, 02:04 PM UTC

Update timeline

  1. identified Jul 12, 2023, 02:04 PM UTC

    Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and the system should be caught up shortly. Thank you.

  2. monitoring Jul 12, 2023, 05:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jul 12, 2023, 05:28 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jul 12, 2023, 07:35 PM UTC

    This incident has been resolved.