TicketNetwork experienced a minor incident on September 27, 2023 affecting Inventory Availability & Pricing and Data Platform / Reporting, lasting 3h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 27, 2023, 08:48 PM UTC
Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and the system should be caught up shortly.
- identified Sep 27, 2023, 09:01 PM UTC
We are also seeing some delays to pricing updates and inventory availability. The team is actively working to resolve these issues.
- identified Sep 27, 2023, 10:16 PM UTC
Thank you for your patience. Reporting services are now operational. However, we continue to experience some lag in regards to inventory availability and pricing. Kindly check the status of this incident via status.ticketnetwork.com, while we work on restoring services back to normal. We will provide updates as more information becomes available.
- monitoring Sep 27, 2023, 11:15 PM UTC
Thank you for your patience. We are upgrading the status of affected components to operational as performance has fully recovered. This incident will remain active until such time as we determine a re-occurrence is no longer imminent.
- resolved Sep 28, 2023, 12:08 AM UTC
This incident has been resolved. Please reach out to our support teams to report any problems or concerns.