TicketNetwork experienced a notice incident on November 27, 2023 affecting Other, lasting 4h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 27, 2023, 09:05 PM UTC
We are investigating an issue which is impacting our ability to send and receive email messages. This may cause a delay in transactional emails related to orders as well as our ability to receive and respond to support tickets created via email.
- identified Nov 27, 2023, 09:36 PM UTC
Thank you for your patience. We have identified the root cause of this incident and our engineers are actively executing a fix. Kindly check the status of this incident via status.ticketnetwork.com, while we work on restoring services back to normal. We will provide updates as more information becomes available.
- resolved Nov 28, 2023, 02:05 AM UTC
This incident has been resolved. Please reach out to our support teams to report any problems or concerns.