TicketNetwork experienced a major incident on November 30, 2023 affecting Retail Sites / Sales, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
Retail Sites / Sales
Update timeline
- identified Nov 30, 2023, 03:08 PM UTC
We are currently in the midst of getting the tnsec client certificate fixed/updated on completion service and checkout api servers. There may be some impact to checkout performance in the interim.
- identified Nov 30, 2023, 03:08 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Nov 30, 2023, 03:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 30, 2023, 03:32 PM UTC
Orders are being processed successfully. This is resolved.