TicketNetwork experienced a major incident on May 17, 2024 affecting Data Platform / Reporting, lasting 2d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring May 17, 2024, 03:54 PM UTC
Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and the system catching up now per troubleshooting already applied, but very slowly (hence us posting this status update). We will keep posted when fully resolved.
- monitoring May 17, 2024, 07:09 PM UTC
We are continuing to monitor for any further issues.
- monitoring May 17, 2024, 07:12 PM UTC
Reporting/data is now flowing to reporting sources as a result of restoration being complete (as of ~1:30pmET). We will be monitoring performance this afternoon, just in case of any other interruptions in processing.
- resolved May 20, 2024, 12:35 PM UTC
This incident has been resolved. Please reach out to our support teams to report any problems or concerns.