TicketNetwork experienced a notice incident on January 6, 2025 affecting Data Platform / Reporting, lasting 4h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 06, 2025, 02:49 PM UTC
We are currently experiencing reporting delays due to connectivity issues in our data center. The issue has been identified and is being troubleshooted with our data center. We will keep this page posted with updates.
- monitoring Jan 06, 2025, 03:45 PM UTC
We have been experiencing reporting delays due to connectivity issues with our data center. The issue has been resolved/stabilized but we are in the process of validating and if need be, will failover to secondary. We will continue to keep you posted.
- resolved Jan 06, 2025, 07:45 PM UTC
Data is flowing near real time to the external warehouse again. We will still be monitoring and provide additional updates if necessary. Otherwise this incident can be considered resolved. Thank you for your patience throughout.