TicketNetwork experienced a minor incident on August 29, 2023 affecting Inventory Availability & Pricing and Broker Software, lasting 7h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 29, 2023, 04:45 PM UTC
We are investigating an issue which may impact some brokers’ ability to process or fulfill orders on our exchange. For further details, check the status of this incident via status.ticketnetwork.com while we investigate the issue and work towards a fix.
- investigating Aug 29, 2023, 04:56 PM UTC
We are continuing to investigate this issue.
- identified Aug 29, 2023, 06:46 PM UTC
Thank you for your patience. We have identified the root cause of this incident and our engineers are actively executing a fix. Kindly check the status of this incident via status.ticketnetwork.com, while we work on restoring services back to normal. We will provide updates as more information becomes available.
- identified Aug 29, 2023, 08:43 PM UTC
While most components are back online at this point, we are still seeing some lag in inventory data, which the team is actively working to address. Thank you for your continued patience. We will update here as things progress.
- monitoring Aug 29, 2023, 09:53 PM UTC
Thank you for your patience. We are upgrading the status of affected components to operational as performance has fully recovered. This incident will remain active until such time as we determine a re-occurrence is no longer imminent.
- resolved Aug 30, 2023, 12:07 AM UTC
This incident has been resolved.