TicketNetwork incident

ETI Allianz Policies not fully processing in Checkout

Minor Resolved View vendor source →

TicketNetwork experienced a minor incident on November 3, 2023 affecting Retail Sites / Sales, lasting 2d 21h. The incident has been resolved; the full update timeline is below.

Started
Nov 03, 2023, 05:30 PM UTC
Resolved
Nov 06, 2023, 02:58 PM UTC
Duration
2d 21h
Detected by Pingoru
Nov 03, 2023, 05:30 PM UTC

Affected components

Retail Sites / Sales

Update timeline

  1. identified Nov 03, 2023, 05:30 PM UTC

    From Allianz: "We identified an issue with purchases reaching the USPG that looks to have began around 11am ET today. Our IT team is actively investigating and we will provide updates as we receive them." @1PM ET "I just heard that our IT team is still investigating root cause but we have added additional servers which is allowing traffic to slowly resume. I will share back once we are back up 100%." Checkout and event insurance are fully processing, but the policies are not being fully created. Allianz is aware and currently in progress of fixing the issue to 100%

  2. monitoring Nov 03, 2023, 08:42 PM UTC

    Allianz has reported fixes on their side. Retail reports orders are getting through with about 1/3 errors. Allianz is being alerted.

  3. resolved Nov 06, 2023, 02:58 PM UTC

    Errors resolved.