TicketNetwork incident

Data Processing Delays: Inventory Availability and Pricing

Notice Resolved View vendor source →

TicketNetwork experienced a notice incident on January 11, 2024 affecting Inventory Availability & Pricing and Data Platform / Reporting, lasting 1h 8m. The incident has been resolved; the full update timeline is below.

Started
Jan 11, 2024, 01:53 AM UTC
Resolved
Jan 11, 2024, 03:02 AM UTC
Duration
1h 8m
Detected by Pingoru
Jan 11, 2024, 01:53 AM UTC

Affected components

Inventory Availability & PricingData Platform / Reporting

Update timeline

  1. investigating Jan 11, 2024, 01:53 AM UTC

    We are experiencing lag in our data processing infrastructure which may cause delays in processing price changes and updates to inventory availability. Some reporting may also be impacted. Note: We have our top leads on troubleshooting this issue. Also, this is unrelated to the API Manager Upgrade that was performed on 1/9/24, for those wondering.

  2. resolved Jan 11, 2024, 03:02 AM UTC

    This issue has been resolved.