TicketNetwork experienced a minor incident on November 5, 2024 affecting Data Platform / Reporting, lasting 37m. The incident has been resolved; the full update timeline is below.
Affected components
Data Platform / Reporting
Update timeline
- investigating Nov 05, 2024, 03:27 PM UTC
Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and the system is being troubleshooted. Updates on timing of data catching up will be posted here.
- identified Nov 05, 2024, 03:51 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 05, 2024, 03:57 PM UTC
A fix has been implemented. Data is in the process of catching up to current.
- resolved Nov 05, 2024, 04:04 PM UTC
Data is caught up.