ThriveDesk incident

Helpcenter Sites is down

Major Resolved View vendor source →

ThriveDesk experienced a major incident on April 12, 2026 affecting Services (Helpcenter Sites), lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Apr 12, 2026, 11:47 PM UTC
Resolved
Apr 13, 2026, 12:05 AM UTC
Duration
18m
Detected by Pingoru
Apr 12, 2026, 11:47 PM UTC

Affected components

Services (Helpcenter Sites)

Update timeline

  1. investigating Apr 12, 2026, 11:47 PM UTC

    Docs Sites went down.

  2. resolved Apr 13, 2026, 12:05 AM UTC

    Docs Sites recovered.