Thrive Learning experienced a minor incident on January 7, 2026 affecting UK Platform - Prod, lasting 2d. The incident has been resolved; the full update timeline is below.
Affected components
UK Platform - Prod
Update timeline
- investigating Jan 07, 2026, 10:30 AM UTC
We've seen an increase in 5xx errors on the public api-service. Our team is working to resolve the issue. Please retry any failed requests.
- monitoring Jan 07, 2026, 11:23 AM UTC
The service concerned has been allocated more resources and we have seen a reduction in errors. We'll continue to monitor and review our scaling policies.
- resolved Jan 09, 2026, 11:19 AM UTC
Error rates have dropped to within our defined thresholds since the changes have been made. We'll continue to monitor and make subsequent improvements.