Thomson Reuters Tax Professionals incident
Virtual Office/Software as a Service - US
Thomson Reuters Tax Professionals experienced a critical incident on September 16, 2024 affecting Virtual Office CS / SaaS, lasting 3h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2024, 07:29 PM UTC
Based on our internal monitoring, we are aware that some customers are receiving an error when launching applications within Virtual Office CS and Software as a Service. We are currently working to restore services and will provide an update as soon as we have more information.
- identified Sep 16, 2024, 08:48 PM UTC
We have confirmed a global outage experienced by our third-party cloud hosting provider as the cause of the issue affecting some customers ability to launch applications in Virtual Office CS or Software as a Service. Our testing indicates this situation may be improving for those customers experiencing the issue. We suggest customers attempt to relaunch applications. We are closely monitoring the environment to ensure the issue has been fully remediated.
- resolved Sep 16, 2024, 10:59 PM UTC
We have confirmed a widespread outage experienced by our third-party cloud hosting provider as the cause of the issue affecting some customers ability to launch applications in Virtual Office CS or Software as a Service earlier today. Our metrics and internal testing indicate this issue has been resolved and applications and logins are currently in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.