Thomson Reuters Tax Professionals incident
Microsoft Exchange - Virtual Office CS/Software as a Service - US
Thomson Reuters Tax Professionals experienced a major incident on October 16, 2024 affecting Virtual Office CS / SaaS, lasting 5h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 16, 2024, 12:41 PM UTC
Based on our internal monitoring, we are aware that some customers using MS Exchange are unable to receive emails through Outlook in Virtual Office CS and Software as a Service. We are currently working to restore services and will provide an update as soon as we have more information.
- monitoring Oct 16, 2024, 01:27 PM UTC
We have restored the ability for MS Exchange customers to receive emails through Outlook in Virtual Office CS and Software as a Service. We will continue to closely monitor our internal metrics and customer contacts to ensure the issue is fully resolved.
- resolved Oct 16, 2024, 05:42 PM UTC
Our metrics and internal testing continue to indicate the ability for MS Exchange customers to receive emails through Outlook in Virtual Office CS and Software as a Service remain in a healthy state. In addition, no new customer contacts have been received associated with this issue. Given this, we will move this incident to resolved status.