Thomson Reuters Tax Professionals incident

AdvanceFlow - US - Service Disruption

Major Resolved View vendor source →

Thomson Reuters Tax Professionals experienced a major incident on November 15, 2024 affecting Engagement Manager and Guided Assurance, lasting 29m. The incident has been resolved; the full update timeline is below.

Started
Nov 15, 2024, 06:35 AM UTC
Resolved
Nov 15, 2024, 07:04 AM UTC
Duration
29m
Detected by Pingoru
Nov 15, 2024, 06:35 AM UTC

Affected components

Engagement ManagerGuided Assurance

Update timeline

  1. identified Nov 15, 2024, 06:35 AM UTC

    We have received reports that AdvanceFlow is unavailable. We're investigating and monitoring the situation. We'll update the status page and send an update to subscribers as soon as we have more information.

  2. identified Nov 15, 2024, 06:36 AM UTC

    AdvanceFlow is currently unavailable for some customers. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.

  3. resolved Nov 15, 2024, 07:04 AM UTC

    AdvanceFlow is currently working for all customers.