Thomson Reuters Tax Professionals incident

SurePrep Scheduled Maintenance - Monitoring

Minor Resolved View vendor source →

Thomson Reuters Tax Professionals experienced a minor incident on November 25, 2024 affecting SurePrep SPbinder, lasting 1d 15h. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2024, 04:56 PM UTC
Resolved
Nov 27, 2024, 08:52 AM UTC
Duration
1d 15h
Detected by Pingoru
Nov 25, 2024, 04:56 PM UTC

Affected components

SurePrep SPbinder

Update timeline

  1. monitoring Nov 25, 2024, 04:56 PM UTC

    The scheduled maintenance from November 22nd has completed, however we are continuing to monitor our SurePrep services today as we are seeing some internal service degradation. If you are experiencing any issues, please contact our Support team.

  2. resolved Nov 27, 2024, 08:52 AM UTC

    Since mitigation measures were put into place, SurePrep teams have continued to observe overall stability in SPbinder processing and consider the issue resolved. If you encounter any instances of binders taking longer than usual to access, please contact SurePrep Support for assistance. It the system status changes, or further queues develop, updates will be posted here: https://taxprofessionals-status.hostedtax.thomsonreuters.com.