Thomson Reuters Tax Professionals incident

Virtual Office CS / SaaS - US - Degraded Performance

Minor Resolved View vendor source →

Thomson Reuters Tax Professionals experienced a minor incident on December 17, 2024 affecting NetClient CS and Virtual Office CS / SaaS, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
Dec 17, 2024, 09:37 PM UTC
Resolved
Dec 17, 2024, 10:25 PM UTC
Duration
48m
Detected by Pingoru
Dec 17, 2024, 09:37 PM UTC

Affected components

NetClient CSVirtual Office CS / SaaS

Update timeline

  1. investigating Dec 17, 2024, 09:37 PM UTC

    We have received reports of slowness in Virtual Office CS/SaaS. We're investigating the issue and will provide an update as soon as we have more information.

  2. resolved Dec 17, 2024, 10:25 PM UTC

    Our metrics and internal testing indicate Virtual Office CS and Software as a Service has returned to a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.