Thomson Reuters Tax Professionals incident

SurePrep TaxCaddy "Oops" Message

Notice Resolved View vendor source →

Thomson Reuters Tax Professionals experienced a notice incident on January 13, 2025 affecting TaxCaddy Dashboard, lasting 1h 8m. The incident has been resolved; the full update timeline is below.

Started
Jan 13, 2025, 04:05 PM UTC
Resolved
Jan 13, 2025, 05:13 PM UTC
Duration
1h 8m
Detected by Pingoru
Jan 13, 2025, 04:05 PM UTC

Affected components

TaxCaddy Dashboard

Update timeline

  1. monitoring Jan 13, 2025, 04:05 PM UTC

    We have received reports from some customers encountering an “Oops” message while navigating within the TaxCaddy administrative tabs. The issue has been addressed. SurePrep engineers are monitoring the situation. If the system status changes, updates will be posted here: https://taxprofessionals-status.hostedtax.thomsonreuters.com

  2. resolved Jan 13, 2025, 05:13 PM UTC

    The TaxCaddy "Oops" issue has been resolved. If the status changes, updates will posted here: https://taxprofessionals-status.hostedtax.thomsonreuters.com/