Thomson Reuters Tax Professionals incident

Virtual Office CS/SaaS - Workpapers CS

Major Resolved View vendor source →

Thomson Reuters Tax Professionals experienced a major incident on January 23, 2025 affecting Virtual Office CS / SaaS, lasting 4h 30m. The incident has been resolved; the full update timeline is below.

Started
Jan 23, 2025, 02:38 PM UTC
Resolved
Jan 23, 2025, 07:08 PM UTC
Duration
4h 30m
Detected by Pingoru
Jan 23, 2025, 02:38 PM UTC

Affected components

Virtual Office CS / SaaS

Update timeline

  1. investigating Jan 23, 2025, 02:38 PM UTC

    We are aware that Workpapers CS Standalone users receive an error message when opening the software on Virtual Office CS or SaaS, and are unable to get in. Customers who access the Workpapers service through Accounting CS will not be able to use the Workpapers print driver. We are currently working to restore the application and will provide an update as soon as we have more information.

  2. identified Jan 23, 2025, 03:48 PM UTC

    We have identified the issue and are working on implementing a fix. We will provide another update as soon as we have more information.

  3. monitoring Jan 23, 2025, 05:09 PM UTC

    We have tested and implemented a fix that restored the ability to launch the Workpapers CS application and use the Workpapers CS print driver in Virtual Office CS or Software as a Service. We are closely monitoring the changes and monitoring customer contacts to ensure the issue has been fully remediated.

  4. resolved Jan 23, 2025, 07:08 PM UTC

    We identified the cause of the issue and corrective actions were taken. Based on our internal monitoring and customer contact tracking, we have confirmed this incident is fully resolved.