Thomson Reuters Tax Professionals incident
SurePrep - Lacerte Tax Integration - Degraded Performance
Thomson Reuters Tax Professionals experienced a minor incident on February 4, 2025 affecting Lacerte Tax Integration, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 04, 2025, 10:12 PM UTC
We are currently investigating an issue with Lacerte that might be affecting some customers during the creation of TaxCaddy DRLs, binder submissions, and the export of binder data. These issues maybe due to a recent Lacerte update. We are currently working to provide an update as soon as we have more information.
- monitoring Feb 05, 2025, 03:27 AM UTC
After reviewing the situation, it has been determined that customers who have installed or updated Lacerte Software to version 45.0203 must update their Lacerte SDK to the latest version, v1.0.0.476. This update is mandatory as part of Lacerte's tax software release and is necessary to ensure continued operations. Please click here to visit Lacerte's website and install both the 32-bit and 64-bit drivers.
- resolved Feb 05, 2025, 11:06 PM UTC
Our investigation concluded that this issue was due to Lacerte’s recent update. To resolve this, you must install/update to the latest version of both the Lacerte tax software and Lacerte SDK Driver (1.0.0.476) on your workstation/environment. This update is mandatory as part of Lacerte's tax software release and is necessary to ensure continued operations. Please go to FileRoom > Admin > Account Setup > Installation & Updates to download the latest Lacerte SDK Drivers.