Thomson Reuters Tax Professionals incident

TaxCaddy "Oops" Message

Minor Resolved View vendor source →

Thomson Reuters Tax Professionals experienced a minor incident on February 10, 2025 affecting TaxCaddy Dashboard, lasting 4h 14m. The incident has been resolved; the full update timeline is below.

Started
Feb 10, 2025, 03:08 PM UTC
Resolved
Feb 10, 2025, 07:22 PM UTC
Duration
4h 14m
Detected by Pingoru
Feb 10, 2025, 03:08 PM UTC

Affected components

TaxCaddy Dashboard

Update timeline

  1. investigating Feb 10, 2025, 03:08 PM UTC

    Based on our internal monitoring, we are aware that some customers may experience slowness in loading TaxCaddy. We are investigating the issue and will provide an update as soon as we have more information.

  2. monitoring Feb 10, 2025, 04:50 PM UTC

    A fix has been implemented, and we are seeing improvement in performance and we continue to monitor the system. Incident updates will be posted here: https://taxprofessionals-status.hostedtax.thomsonreuters.com/

  3. resolved Feb 10, 2025, 07:22 PM UTC

    The TaxCaddy Oops Message issue has been resolved. SurePrep engineers are monitoring the situation. If the system status changes, updates will be posted here: https://taxprofessionals-status.hostedtax.thomsonreuters.com/