Thomson Reuters Tax Professionals incident

SurePrep Integration with UltraTax CS

Major Resolved View vendor source →

Thomson Reuters Tax Professionals experienced a major incident on February 11, 2025 affecting UltraTax Integration, lasting 2h 43m. The incident has been resolved; the full update timeline is below.

Started
Feb 11, 2025, 12:45 AM UTC
Resolved
Feb 11, 2025, 03:28 AM UTC
Duration
2h 43m
Detected by Pingoru
Feb 11, 2025, 12:45 AM UTC

Affected components

UltraTax Integration

Update timeline

  1. investigating Feb 11, 2025, 12:45 AM UTC

    We have received reports from customers that they are unable to create UltraTax CS binders within SurePrep. We are currently investigating and will provide an update as soon as we have more information.

  2. resolved Feb 11, 2025, 03:59 AM UTC

    The Ultratax binder creation issue has been resolved. SurePrep engineers are monitoring the situation. Any changes to the system status will be posted here: https://taxprofessionals-status.hostedtax.thomsonreuters.com/