Thomson Reuters Tax Professionals incident
SurePrep - Unable to open or create binders
Thomson Reuters Tax Professionals experienced a minor incident on February 13, 2025 affecting SurePrep SPbinder, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 13, 2025, 09:59 PM UTC
We have received reports that some customers are unable to open / create new binders. SurePrep engineers are investigating at this time. Incident updates will be posted here: https://taxprofessionals-status.hostedtax.thomsonreuters.com/
- monitoring Feb 14, 2025, 03:48 AM UTC
SurePrep teams have identified the issue as a performance degradation of its cloud provider's storage systems. We are actively collaborating with the vendor to remediate the issues on their platform. Currently, the systems are stable; however, we will continue to monitor the situation until the vendor has officially closed the incident. Further updates will be posted here as they become available: https://taxprofessionals-status.hostedtax.thomsonreuters.com/
- monitoring Feb 14, 2025, 06:00 PM UTC
SurePrep teams have continued to monitor the systems since the Cloud Provider's corrective actions and have not observed a recurrence of the issues encountered yesterday. Further updates will be posted here as they become available: https://taxprofessionals-status.hostedtax.thomsonreuters.com/
- resolved Feb 15, 2025, 01:47 AM UTC
SurePrep teams have continued to monitor the systems since the Cloud Provider's corrective actions and have not observed a recurrence of the issues encountered yesterday. If the system status changes, updates will be posted here: https://taxprofessionals-status.hostedtax.thomsonreuters.com/