Thomson Reuters Tax Professionals incident
Onvio - Service Disruption
Thomson Reuters Tax Professionals experienced a critical incident on February 20, 2025 affecting Onvio Firm Management, lasting 3h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 20, 2025, 04:57 PM UTC
Based on our internal monitoring, we are aware of server errors and slowness when logging in and navigating Onvio. We are currently working to restore services and will provide an update as soon as we have more information.
- investigating Feb 20, 2025, 06:08 PM UTC
We have seen improved performance logging into Onvio and continue to investigate the server errors and slowness navigating within Onvio. We are working with the highest priority to resolve and restore Onvio. We will provide another update as soon as we have more information.
- monitoring Feb 20, 2025, 06:24 PM UTC
We are aware of a brief disruption in the ability to login to Onvio. The issue has been resolved, and the login functionality is restored. We will continue to monitor our internal metrics and customer contacts to confirm full resolution.
- resolved Feb 20, 2025, 08:08 PM UTC
Our metrics and internal testing continue to indicate Onvio remains in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.