Thomson Reuters Tax Professionals incident

SurePrep - Binders taking longer than usual in "SP Processing" Status

Minor Resolved View vendor source →

Thomson Reuters Tax Professionals experienced a minor incident on February 24, 2025 affecting SurePrep SPbinder, lasting 2h 35m. The incident has been resolved; the full update timeline is below.

Started
Feb 24, 2025, 03:24 PM UTC
Resolved
Feb 24, 2025, 06:00 PM UTC
Duration
2h 35m
Detected by Pingoru
Feb 24, 2025, 03:24 PM UTC

Affected components

SurePrep SPbinder

Update timeline

  1. investigating Feb 24, 2025, 03:25 PM UTC

    SurePrep support teams are investigating binders taking longer than normal in the "SP Processing" Status. Incident updates will be posted here: https://taxprofessionals-status.hostedtax.thomsonreuters.com/

  2. resolved Feb 24, 2025, 06:34 PM UTC

    Support teams have implemented a fix and have added additional capacity to address the backlog of requests while this issue was ongoing. Processing times have returned to normal levels, however the backlog will take some time to process. If the system status changes, updates will be posted here: https://taxprofessionals-status.hostedtax.thomsonreuters.com/