Thomson Reuters Tax Professionals incident

502 Bad gateway when signing into GoFileRoom

Minor Resolved View vendor source →

Thomson Reuters Tax Professionals experienced a minor incident on February 26, 2025 affecting GoFileRoom, lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started
Feb 26, 2025, 08:52 PM UTC
Resolved
Feb 26, 2025, 10:10 PM UTC
Duration
1h 17m
Detected by Pingoru
Feb 26, 2025, 08:52 PM UTC

Affected components

GoFileRoom

Update timeline

  1. investigating Feb 26, 2025, 08:52 PM UTC

    We are currently experiencing a service disruption with GoFileRoom. Users may encounter a "502 Bad Gateway" message upon signing in or out. Our team is aware of the issue and is urgently working to restore service. If you have access to Engagement Manager, you maybe be able to sign into that and then use the related links to launch GoFileRoom. Please monitor this alert for updates. Thank you for your patience.

  2. monitoring Feb 26, 2025, 09:03 PM UTC

    Update 2/26/2025 3:55pm ET: Users are reporting they are currently able to sign in to GoFileRoom. We are continuing to closely monitor the situation.

  3. resolved Feb 26, 2025, 10:10 PM UTC

    This incident has been resolved.