Thomson Reuters Tax Professionals incident

SurePrep - Errors Navigating and Performing Functions

Minor Resolved View vendor source →

Thomson Reuters Tax Professionals experienced a minor incident on March 6, 2025 affecting SurePrep SPbinder and SurePrep 1040SCAN Review Wizard, lasting 2h 38m. The incident has been resolved; the full update timeline is below.

Started
Mar 06, 2025, 09:56 PM UTC
Resolved
Mar 07, 2025, 12:34 AM UTC
Duration
2h 38m
Detected by Pingoru
Mar 06, 2025, 09:56 PM UTC

Affected components

SurePrep SPbinderSurePrep 1040SCAN Review Wizard

Update timeline

  1. monitoring Mar 06, 2025, 09:56 PM UTC

    We are aware some customers were experiencing errors navigating and performing functions within SurePrep. A fix has been implemented. We will continue to closely monitor our internal metrics and customer contacts to ensure the issue is fully resolved.

  2. resolved Mar 07, 2025, 12:34 AM UTC

    Our metrics and internal testing continue to indicate navigating and performing functions within SurePrep remain in a healthy state. In addition, no new customer contacts have been received associated with this issue. Given this, we will move this incident to resolved status.