Thomson Reuters Tax Professionals incident

SurePrep - TaxCaddy Slowness

Minor Resolved View vendor source →

Thomson Reuters Tax Professionals experienced a minor incident on March 12, 2025 affecting TaxCaddy Dashboard, lasting 1h 52m. The incident has been resolved; the full update timeline is below.

Started
Mar 12, 2025, 02:47 PM UTC
Resolved
Mar 12, 2025, 04:39 PM UTC
Duration
1h 52m
Detected by Pingoru
Mar 12, 2025, 02:47 PM UTC

Affected components

TaxCaddy Dashboard

Update timeline

  1. investigating Mar 12, 2025, 02:47 PM UTC

    Based on our internal monitoring, we are aware that some customers are experiencing slowness in TaxCaddy. We are currently working to resolve and will provide an update as soon as we have more information.

  2. resolved Mar 12, 2025, 04:39 PM UTC

    We have tested and implemented a fix that restored all services in TaxCaddy. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.