Thomson Reuters Tax Professionals incident
SurePrep - Slowness within SPbinder and delays exporting data to tax software
Thomson Reuters Tax Professionals experienced a minor incident on March 18, 2025 affecting GoFileRoom Integration and SurePrep SPbinder and 1 more component, lasting 5h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 18, 2025, 02:37 PM UTC
Some customers are experiencing delays or slowness when accessing SurePrep binders, exporting data to their tax software, and navigating through Verification wizards. Users may encounter errors during these processes. SurePrep engineers are currently investigating the issue. Incident updates will be posted here: https://taxprofessionals-status.hostedtax.thomsonreuters.com/
- monitoring Mar 18, 2025, 02:51 PM UTC
We have implemented a fix to resolve the delays or slowness when accessing SurePrep binders, exporting data to their tax software, and navigating through Verification wizards. With that fix, we have observed an improvement in system performance. We will continue to closely monitor our internal metrics and customer contacts to ensure the issue is fully resolved.
- resolved Mar 18, 2025, 08:17 PM UTC
Our metrics and internal testing continue to indicate performance within SurePrep remains in a healthy state. In addition, no new customer contacts have been received associated with this issue. Given this, we will move this incident to resolved status.