Thomson Reuters Tax Professionals incident

Intermittent FirmFlow errors in GoFileRoom: "An error has occurred. Please refresh the browser."

Thomson Reuters Tax Professionals experienced a major incident on March 18, 2025 affecting GoFileRoom, lasting 22h 41m. The incident has been resolved; the full update timeline is below.

Started: Mar 18, 2025, 06:07 PM UTC
Resolved: Mar 19, 2025, 04:49 PM UTC
Duration: 22h 41m
Detected by Pingoru: Mar 18, 2025, 06:07 PM UTC

Affected components

GoFileRoom

Update timeline

identified Mar 18, 2025, 06:07 PM UTC

Users of FirmFlow may receive intermittent error messages "An error has occurred. Please refresh the browser". This issue also can impact the availability of the SurePrep button at this time. We have Identified the issue and are urgently working towards a resolution.
monitoring Mar 18, 2025, 08:50 PM UTC

At this time, FirmFlow and Sureprep Integration appear to be stable. We are monitoring the services to see if the issue has been resolved.
resolved Mar 19, 2025, 04:49 PM UTC

This incident has been resolved.