Thomson Reuters Tax Professionals incident
Virtual Office CS/Software as a Service - US
Thomson Reuters Tax Professionals experienced a minor incident on March 20, 2025 affecting Virtual Office CS / SaaS, lasting 6h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 20, 2025, 01:50 PM UTC
Based on our internal monitoring, we are aware that some customers may experience slowness within applications or are unable to open applications in Virtual Office or Software as a Service. We are currently working to restore services and will provide an update as soon as we have more information.
- identified Mar 20, 2025, 03:00 PM UTC
We have identified the issue causing some customers to experience slowness within applications or being unable to open applications in Virtual Office CS or Software as a Service. We are working on a fix to restore all services. We will provide another update as soon as we have more information.
- monitoring Mar 20, 2025, 04:04 PM UTC
We have tested and implemented a fix that restored most services in Virtual Office CS and Software as a Service. Some users may intermittently encounter issues in the environment until we fully resolve the issue. We are closely monitoring the changes and customer contacts. We will continue to provide you updates on the status of the environment.
- monitoring Mar 20, 2025, 06:23 PM UTC
We have tested and implemented a fix that restored all services in Virtual Office CS and Software as a Service. We are closely monitoring the changes and customer contacts to ensure the issue has been fully remediated.
- resolved Mar 20, 2025, 08:28 PM UTC
Our metrics and internal testing continue to indicate Virtual Office CS and Software as a Service remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.