Thomson Reuters Tax Professionals incident

CoCounsel for Tax, Audit & Accounting - Degraded Performance

Minor Resolved View vendor source →

Thomson Reuters Tax Professionals experienced a minor incident on March 25, 2025 affecting Virtual Office CS / SaaS, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Mar 25, 2025, 08:17 PM UTC
Resolved
Mar 25, 2025, 08:40 PM UTC
Duration
22m
Detected by Pingoru
Mar 25, 2025, 08:17 PM UTC

Affected components

Virtual Office CS / SaaS

Update timeline

  1. investigating Mar 25, 2025, 08:17 PM UTC

    We are aware that response times are suffering from increased error rates and degraded speed due to issues with our AI providers. We are currently working to restore services and will provide an update as soon as we have more information.

  2. resolved Mar 25, 2025, 08:40 PM UTC

    Our metrics and internal testing indicate CoCounsel for Tax, Audit & Accounting remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.