Thomson Reuters Tax Professionals incident
CS Connect - UltraTax CS / Accounting CS
Thomson Reuters Tax Professionals experienced a minor incident on March 24, 2025 affecting CS Connect/Electronic Filing, lasting 1d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 24, 2025, 08:35 PM UTC
We are completing a brief maintenance window on CS Connect. During this time, you will be unable to retrieve any acknowledgements. You may also receive an error accessing Electronic Filing Live on the homepage of UltraTax CS as well as receive state rejections due to absence of the associated federal return. We will update this when our maintenance is complete.
- identified Mar 24, 2025, 10:10 PM UTC
CS Connect maintenance has completed and acknowledgements can be retrieved via CS Connect. Additionally, the Electronic Filing Live on the UltraTax CS Homepage can be accessed. We will provide an update for State Returns that were previously rejected due to absence of the Federal Return as soon as we have more information.
- monitoring Mar 25, 2025, 01:20 PM UTC
Following yesterday afternoon's brief maintenance window, CS Connect e-file services and the Electronic Filing Live area on the UltraTax CS homepage are fully operational. For returns where erroneous state e-file rejections or errors occurred, Thomson Reuters is automatically re-processing and transmitting those e-files. There is no action needed on your part. We expect to complete transmission of these returns today.
- resolved Mar 26, 2025, 01:48 PM UTC
This incident has been resolved.