ThinkLink Outage History

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ThinkLink had 4 outages in the last 2 years totaling 8h 33m of downtime — averaging 0.2 incidents per month.

There were 4 ThinkLink outages since July 19, 2024 totaling 8h 33m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://thinklink.statuspage.io

Minor November 21, 2025

ThinkLink Student Dashboard Not Loading

Detected by Pingoru
Nov 21, 2025, 02:49 PM UTC
Resolved
Nov 21, 2025, 04:29 PM UTC
Duration
1h 39m
Affected: ThinkLink Platform
Timeline · 3 updates
  1. investigating Nov 21, 2025, 02:49 PM UTC

    We’re aware that some students are experiencing errors when trying to access their dashboard. Our team is actively investigating the issue and will share updates as soon as possible. Thank you for your patience.

  2. monitoring Nov 21, 2025, 03:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 21, 2025, 04:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 18, 2025

ThinkLink - Content Player launch issues affecting videos, interactives and assessments

Detected by Pingoru
Jul 18, 2025, 06:12 AM UTC
Resolved
Jul 18, 2025, 07:59 AM UTC
Duration
1h 47m
Affected: ThinkLink Platform
Timeline · 2 updates
  1. identified Jul 18, 2025, 06:12 AM UTC

    We are currently troubleshooting this issue with Microsoft in order to resolve this issue as soon as possible. Users can still access file based materials and eBooks on the site. We will update you as soon as the platform is fully operational.

  2. resolved Jul 18, 2025, 07:59 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 10, 2024

ThinkLink Site Down for some customers

Detected by Pingoru
Sep 10, 2024, 03:43 PM UTC
Resolved
Sep 10, 2024, 06:33 PM UTC
Duration
2h 50m
Affected: ThinkLink Platform
Timeline · 3 updates
  1. investigating Sep 10, 2024, 03:43 PM UTC

    We are currently experiencing network issues and we are working on repairing the problem.

  2. identified Sep 10, 2024, 04:57 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Sep 10, 2024, 06:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 9, 2024

ThinkLink Site Down

Detected by Pingoru
Sep 09, 2024, 02:37 PM UTC
Resolved
Sep 09, 2024, 04:53 PM UTC
Duration
2h 16m
Affected: ThinkLink Platform
Timeline · 3 updates
  1. investigating Sep 09, 2024, 02:37 PM UTC

    We are aware of the 502/504 Bad Gateway Error received by customers. We are investigating this error.

  2. identified Sep 09, 2024, 03:13 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Sep 09, 2024, 04:53 PM UTC

    This incident has been resolved.

Read the full incident report →