Thinkific Outage History

Started Sep 30, 2026, 05:14 PM UTC· resolved Sep 30, 2026, 06:16 PM UTC

1. monitoring Sep 30, 2026, 05:14 PM UTC

   Thinkific experienced a period of downtime between approximately 9:00 AM and 9:20 AM PT. Our site is back up and our engineers are investigating the root cause and monitoring to ensure everything remains stable. Sorry for any inconvenience caused, and thanks for your patience!

2. resolved Sep 30, 2026, 06:16 PM UTC

   Between approximately 9:00 AM and 9:20 AM PT on September 30, 2026, some customers experienced an inability to access the Thinkific platform. This has been resolved and the platform is fully operational. We apologize for any inconvenience this may have caused. Our engineering team has identified the root cause and will be working on measures to prevent this from happening again.

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Started Sep 28, 2026, 01:58 PM UTC· resolved Sep 28, 2026, 07:56 PM UTC

1. investigating Sep 28, 2026, 01:58 PM UTC

   We're aware some users are experiencing issues loading the Asset Library, uploading assets such as videos to lessons, or downloading assets. Our team is investigating and working on a fix. We'll share updates here as we have them. Thanks for your patience.

2. resolved Sep 28, 2026, 07:56 PM UTC

   Our engineering team identified the issue as a problem with the system responsible for loading the Asset Library and has since fixed the issue.

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Started Aug 25, 2026, 07:02 PM UTC· resolved Aug 25, 2026, 09:14 PM UTC

1. identified Aug 25, 2026, 07:02 PM UTC

   We are currently experiencing a service disruption where video uploads are failing. Our engineers have identified the problem and are currently implementing a solution. We will provide an update once it is resolved.

2. resolved Aug 25, 2026, 09:14 PM UTC

   The incident has been resolved. Our Engineering Team has released a fix and videos are now uploading correctly.

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Started Aug 14, 2026, 06:29 PM UTC· resolved Aug 14, 2026, 07:22 PM UTC

1. investigating Aug 14, 2026, 06:29 PM UTC

   We are currently investigating an issue affecting the Asset Library and Course Builder. Some users may experience issues loading these features. We'll provide updates as soon as possible.

2. identified Aug 14, 2026, 06:33 PM UTC

   The issue has been identified and a fix is being deployed.

3. resolved Aug 14, 2026, 07:22 PM UTC

   This incident has been resolved.

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Started Jul 30, 2026, 08:06 PM UTC· resolved Jul 30, 2026, 10:36 PM UTC

1. investigating Jul 30, 2026, 08:06 PM UTC

   We are currently investigating an issue where SCORM courses are not loading on the Thinkific Mobile and Branded Mobile apps. This means that students are unable to take courses from the apps, but SCORM courses are still accessible via a mobile browser.

2. identified Jul 30, 2026, 08:59 PM UTC

   We have identified the issue working on releasing a fix.

3. resolved Jul 30, 2026, 10:36 PM UTC

   Our Engineering Team has released a fix for this issue, and SCORM courses are now loading correctly on the mobile apps.

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Started May 02, 2026, 12:00 AM UTC· resolved May 02, 2026, 03:28 AM UTC

1. identified May 02, 2026, 12:00 AM UTC

   We are currently experiencing a service disruption with our Account Management page at /manage/account. Users may be affected and notice a 500 error when accessing the Account Management page. This can happen when attempting to view or manage your current Billing information. This appears to be caused by an upstream provider that we integrate with being down. We're investigating for a solution and awaiting a resolution on their end. We will provide an update as soon as possible.

2. resolved May 02, 2026, 03:28 AM UTC

   The issue is resolved and all pages now load successfully.

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Started Mar 20, 2026, 02:43 PM UTC· resolved Apr 01, 2026, 04:18 PM UTC

1. monitoring Mar 20, 2026, 02:43 PM UTC

   We are aware that users experienced an outage on the platform from 8:00 PM to 10:00 PM Eastern (5:00 PM – 7:00 PM PST). During this time, various disruptions were reported across different areas of the platform. Our engineers have identified the underlying issue, implemented a fix, and the platform is now fully operational. Our development team is actively reviewing the incident to ensure all systems are functioning as expected and to understand the full scope of any potential impact during this window. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding. Once our development team has completed a thorough analysis and assessed the full impact, we will share an update with you.

2. monitoring Mar 21, 2026, 01:13 AM UTC

   We are aware that users experienced an outage on the platform from approximately 5:00 PM - 6:00 PM Pacific time on March 19, 2026. During this time, various disruptions were reported across different areas of the platform. Our engineers have identified the underlying issue and implemented a fix yesterday. The platform is now fully operational. Through investigation of the outage window, the following customer impacts were identified: - Some users may have encountered intermittent 503 errors during the outage window. - Some notifications may have been sent to incorrect users. - Some purchases may not be fully reflected in the platform. In certain cases, site owners may not see the user in their account, may not find the associated enrolment record, or may not see the purchase in Thinkific—even though it appears in Stripe or Thinkific Payments. - In some cases, new users may not have been created if it was their first time purchasing a product. - Students who progressed through a course during that period and completed it may not see their progress accurately reflected. - Some site page updates made are not persisting or reflecting the latest changes. - Edits made to a few community posts during the outage were not reflected. Note that Analytics data was briefly delayed but is fully updated since 1:00 PM Pacific time today. We are actively working on resolving any purchase data and enrolment issues and are prioritizing any affected cases. If you need assistance with a student payment made through Thinkific Payments during the outage window that you cannot access via the admin dashboard, please reach out to our support team at [email protected]. We will continue to provide updates as we complete our investigation, data fixes and remediation efforts.

3. monitoring Mar 23, 2026, 02:20 PM UTC

   Our engineers are continuing to work on backfilling and correcting impacted data related to purchases, enrollments, and course progress from the outage window. This process is ongoing, and we are carefully validating records to ensure accuracy and completeness. The platform remains fully operational. We appreciate your patience as we complete these remediation efforts and will provide further updates as progress continues.

4. monitoring Mar 26, 2026, 12:34 AM UTC

   We have finished backfilling the majority of the missing data identified in our investigations. Any missing orders, purchases, enrollments, user access or course completion should now be restored. In the unique chance that any lingering discrepancies are identified, please reach out to our Support Team and we will work to have this corrected for you. The platform continues to be fully operational. Thank you for your patience as we near the final stages of this incident.

5. monitoring Mar 26, 2026, 10:20 PM UTC

   The data backfill is now complete and systems are stable. We are reaching out to all impacted customers individually with specific next steps. We sincerely appreciate your patience while our team worked through this.

6. resolved Apr 01, 2026, 04:18 PM UTC

   This incident has been resolved. After a database upgrade, part of the Thinkific app kept connecting to the old database, causing freezes and crashes between 5–6 PM PST, until it was resolved. Following the incident, our engineering team carefully reviewed all affected areas. This process took additional time to ensure accuracy, thorough validation, and to prevent any further issues. We’re happy to confirm that the review is now complete and the disruption is now marked as fully resolved. Thank you for your patience and partnership.

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Started Dec 21, 2025, 03:52 PM UTC· resolved Dec 22, 2025, 01:37 AM UTC

1. investigating Dec 21, 2025, 03:52 PM UTC

   We are currently experiencing an issue where access based Community enrollments e.g. Course/Bundle/Group are being inappropriately applied to all access at the corresponding level e.g. Communities based on Course enrollments are being added for all Course enrollments. Our developers are working on identifying the issue as priority to correct this behaviour

2. identified Dec 21, 2025, 05:12 PM UTC

   We are currently experiencing an issue where access based Community enrollments e.g. Course/Bundle/Group are being inappropriately applied to all access at the corresponding level e.g. Communities based on Course enrollments are being added for all Course enrollments. Our developers identified the issue and are preparing a fix as priority.

3. monitoring Dec 21, 2025, 07:56 PM UTC

   A fix has been implemented to resolve the issue and ensure future Community enrollments are applied as expected! Our developers are working on resolving and syncing the correct access with all impacted students during the time of the issue.

4. resolved Dec 22, 2025, 01:37 AM UTC

   Our developers have corrected Community access to be correctly assigned based on a students Course or Group. Site admins will see the Community enrollments in the impacted students Enrollments tab but they will be expired and not accessible to the students. Please Note: Any manual enrollment outside expiring incorrect access by Site Admins from the 17th of December will lose access to the manually assigned Community and need to be reassigned.

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Started Dec 15, 2025, 11:31 AM UTC· resolved Dec 15, 2025, 12:31 PM UTC

1. identified Dec 15, 2025, 11:31 AM UTC

   We are currently experiencing a service disruption with our student dashboard for customers using the Resource Library app. Users may be affected and notice their courses are not displaying on the dashboard. We're investigating the cause and will provide an update as soon as possible. Our engineers have identified the problem and are currently working to fix it.

2. resolved Dec 15, 2025, 12:31 PM UTC

   This incident has been resolved.

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Started Nov 21, 2025, 01:47 AM UTC· resolved Nov 21, 2025, 02:10 AM UTC

1. identified Nov 21, 2025, 01:47 AM UTC

   We are currently experiencing a service disruption with our notifications not sending out or being displayed to users in the notification panel. Users will notice that notifications are not displaying in the Thinkific app. We're investigating the cause and will provide an update as soon as possible. Our engineers have identified the problem and are currently working to fix it.

2. resolved Nov 21, 2025, 02:10 AM UTC

   We identified and fixed the issue with the notifications. All notifications are back and running.

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Started Nov 18, 2025, 02:48 PM UTC· resolved Nov 18, 2025, 07:28 PM UTC

1. monitoring Nov 18, 2025, 02:48 PM UTC

   Our third-party provider Cloudflare had an incident causing some pages to be inaccessible with an error Please unblock challenges.cloudflare.com to proceed. They just implemented a fix, but they are continuing to monitor this.

2. resolved Nov 18, 2025, 07:28 PM UTC

   Cloudflare confirmed that its services are currently operating normally. No further errors should appear when trying to access pages.

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Started Nov 10, 2025, 11:08 PM UTC· resolved Nov 11, 2025, 01:43 AM UTC

1. identified Nov 10, 2025, 11:08 PM UTC

   We are currently experiencing a service disruption with our Courses, Communities, Bundles and memberships pages. Also, users will see a blank page if they try to log in via Thinkific.com Users may be affected and notice a blank page when attempting to access any of the aforementioned pages. Our engineers have identified the problem and are currently working to fix it.

2. monitoring Nov 10, 2025, 11:49 PM UTC

   A fix has been implemented and we are monitoring the results.

3. investigating Nov 11, 2025, 12:20 AM UTC

   We are currently investigating this issue.

4. monitoring Nov 11, 2025, 01:10 AM UTC

   A fix has been implemented and we are monitoring the results.

5. resolved Nov 11, 2025, 01:43 AM UTC

   This incident has been resolved.

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Started Nov 06, 2025, 07:18 PM UTC· resolved Nov 07, 2025, 05:17 PM UTC

1. investigating Nov 06, 2025, 07:18 PM UTC

   We're always busy making your Thinkific site even better! As part of important and pressing updates to improve our systems, we're currently performing maintenance on APIs, which can slightly impact your Settings page (/manage/settings). Everything else in your account will continue to work as normal. We expect this maintenance to be completed shortly, and we'll notify you as soon as it's completed. Thanks for your patience while we make a few improvements behind the scenes!

2. resolved Nov 07, 2025, 05:17 PM UTC

   This incident has been resolved.

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Started Oct 20, 2025, 06:40 PM UTC· resolved Oct 20, 2025, 10:33 PM UTC

1. monitoring Oct 20, 2025, 06:40 PM UTC

   Video upload processing time is still affected by the Amazon Web Services outage. Videos will upload, but the preview will be stuck on 'Uploading...' longer than expected until the underlying outage is fully resolved. Our engineers are continuing to monitor the progress

2. resolved Oct 20, 2025, 10:33 PM UTC

   Thinkific App experienced an issue where video upload experienced delays. This was due to the widespread Amazon Web Services outage that impacted our video third party provider. Everything is functioning as expected now. We appreciate your patience while we sorted this out and apologize for any interruption to your day.

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Started Oct 20, 2025, 08:55 AM UTC· resolved Oct 20, 2025, 11:06 AM UTC

1. identified Oct 20, 2025, 08:55 AM UTC

   Thinkific is currently experiencing delays in several of our services including fulfilling student orders and sending student notificaitons. Our engineers have identified the problem being due to disruptions with Amazon Web Services (https://health.aws.amazon.com/health/status) and are currently reviewing the situation.

2. monitoring Oct 20, 2025, 10:27 AM UTC

   We are observing recovery across most of the affected services. Videos are uploading and processing, Orders are being fulfilled and notifications are being sent out. We will continue to monitor the situation closely to confirm a full resolution.

3. resolved Oct 20, 2025, 11:06 AM UTC

   The challenges affecting our platform have now been resolved. Orders are processing correctly, videos are uploading successfully, and notifications are sending as expected. Thank you for your patience.

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Started Oct 16, 2025, 04:32 PM UTC· resolved Oct 16, 2025, 08:44 PM UTC

1. identified Oct 16, 2025, 04:32 PM UTC

   One of our third-party payment providers PayPal, is currently experiencing an outage. As a result, users who attempt to purchase a product on our Thinkific platform using PayPal will be unable to complete such a purchase using that method. We recommend using another payment option in the meantime. For more updates on the PayPal outage, please see https://www.paypal-status.com/product/production We will keep you updated once their incident has been resolved.

2. resolved Oct 16, 2025, 08:44 PM UTC

   This incident has been resolved.

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Started Sep 29, 2025, 05:09 PM UTC· resolved Sep 29, 2025, 06:49 PM UTC

1. identified Sep 29, 2025, 05:09 PM UTC

   Our developers quickly identified an issue causing some delays, mainly on notifications, order processing, and email marketing flow. Our engineers have identified the problem and are currently implementing a solution. Everything should be back to normal soon!

2. identified Sep 29, 2025, 05:10 PM UTC

   We are continuing to work on a fix for this issue.

3. identified Sep 29, 2025, 05:16 PM UTC

   Our engineers have identified the problem and are currently implementing a solution. Any orders that experienced delays have now been successfully completed.

4. resolved Sep 29, 2025, 06:49 PM UTC

   Services are fully back online. All delayed orders have been successfully completed, and no orders remain stuck in processing. Notifications and email marketing flows are also operating normally, without delays or errors.

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Started Aug 30, 2025, 06:30 AM UTC· resolved Sep 02, 2025, 11:00 PM UTC

1. identified Sep 02, 2025, 05:03 PM UTC

   We’ve identified an intermittent issue affecting the Thinkific app, resulting in 503 Nginx errors for some users beginning Friday evening, August 29th. While the issue was initially sporadic, its impact has increased intermittently over time. After extensive investigation, we’ve identified the root cause and are actively working on a solution.

2. monitoring Sep 02, 2025, 07:03 PM UTC

   We have implemented some changes to help address this issue and are monitoring closely.

3. resolved Sep 02, 2025, 11:00 PM UTC

   Beginning Friday evening August 29, some users experienced 503 Nginx errors when accessing some Thinkific sites. We have implemented some changes, and users should be able to visit those sites without any errors. Everything is functioning as normal now. We appreciate your patience while we sorted this out and apologize for any interruption to your day.

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Started Jul 06, 2025, 03:50 PM UTC· resolved Jul 07, 2025, 01:47 PM UTC

1. identified Jul 06, 2025, 03:50 PM UTC

   Some users may experience intermittent issues uploading different files in various parts of the Thinkific application. We have identified the issue and it relates to a third-party vendor we use to manage uploads, who is currently experiencing degraded performance and intermittent issues in this area. We will monitor the issue and update once it has been resolved on their end.

2. resolved Jul 07, 2025, 01:47 PM UTC

   We’re happy to let you know that the file upload issue has now been fully resolved. Our third-party vendor, Filestack, has restored service, and uploads across the Thinkific platform should be working as expected. Thank you for your patience while this was being addressed. If you continue to experience any issues, please don’t hesitate to reach out.

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Started Jun 16, 2025, 05:57 PM UTC· resolved Jun 23, 2025, 02:32 PM UTC

1. monitoring Jun 16, 2025, 05:57 PM UTC

   Thinkific had a brief period of downtime, but we have identified and resolved the issue. On June 16th, 2025 at ~9:20am PST an issue was identified that impacted our site's accessibility, resulting in 500 errors displaying on most Thinkific admin pages. Developers identified the cause and resolved at ~ 9:50am PST, June 16th, 2025. The admin dashboard should now be accessible again. However, tables in the admin such as orders, users etc. may show blank or limited results, our developers are currently working to address this and they will be available shortly. We apologize for any inconvenience caused, and thank you for your patience! We are monitoring the results and will keep you updated here.

2. monitoring Jun 16, 2025, 05:57 PM UTC

   We are continuing to monitor for any further issues.

3. monitoring Jun 17, 2025, 01:30 PM UTC

   You might still notice that some data in the admin (like Orders, Users, discussions) appear blank or show limited results. Please rest assured—we’re actively working to restore all data and expect full visibility to return soon. Thank you for your patience!

4. monitoring Jun 17, 2025, 04:21 PM UTC

   You might still notice that some data in the admin (like Orders, Users, Discussions, Posts) appear blank or show limited results. Additionally, the public API / GraphQL is also being impacted. Some GraphQL types are affected, specifically product, course content, users, and bundles. Please rest assured—we’re actively working to restore all data and expect full visibility to return soon. Thank you for your patience!

5. monitoring Jun 18, 2025, 01:33 PM UTC

   Our team is actively working to restore dashboard data, including Users, Analytics, and Products. Rest assured, no data has been lost. Core features like sign-in, checkout, course access, and email remain fully functional. Thanks for your patience. We will keep you informed periodically until the issue is resolved.

6. monitoring Jun 18, 2025, 06:00 PM UTC

   Our team is actively working to restore dashboard data, including, but not limited to, Users, Analytics, Payouts, Orders, Transactions, and Products tables. The Leads table now displays all your relevant data. We continue working through any affected tables and will keep you informed of any progress.

7. monitoring Jun 18, 2025, 11:55 PM UTC

   Our team is actively working to restore dashboard data, including, but not limited to, Users, Analytics, Payouts, Orders, Transactions, and Products tables. The Users, Orders, Transactions and Leads tables now display all your relevant data. We continue working through any affected tables and will keep you informed of any progress.

8. monitoring Jun 20, 2025, 12:13 AM UTC

   Our team is actively working to restore the final elements of dashboard data, the Payouts table. The Users, Orders, Transactions, Leads and all other tables now display all your relevant data. We continue working through any affected tables and will keep you informed of any progress.

9. resolved Jun 23, 2025, 02:32 PM UTC

   Thinkific experienced a period of downtime. The 500 errors were resolved shortly after the incident began, and all reports and data in admin tables have now also been fully reinstated. Everything is back to normal. We appreciate your patience and apologize for any inconvenience caused!

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Started Jun 12, 2025, 06:48 PM UTC· resolved Jun 12, 2025, 10:49 PM UTC

1. identified Jun 12, 2025, 06:48 PM UTC

   The www.thinkific.com web page and Thinkific Analytics are temporarily down due to an outage with a third-party provider. We will continue to provide updates as they become available. We appreciate your patience and apologize for any interruption to your day this may have caused.

2. identified Jun 12, 2025, 06:57 PM UTC

   We are continuing to monitor the incident from our third-party provider.

3. identified Jun 12, 2025, 08:21 PM UTC

   Our www.thinkific.com web page has been recovered. We are continuing to monitor Thinkific Analytics and provide updates as they become available.

4. monitoring Jun 12, 2025, 09:18 PM UTC

   Our www.thinkific.com web page and Thinkific Analytics have been recovered. We are monitoring their performance.

5. resolved Jun 12, 2025, 10:49 PM UTC

   On Thursday, June 12th, 2025, our www.thinkific.com web page and Thinkific Analytics were down due to an outage with a third-party provider. Now that the incident with the third-party provider has been resolved, our www.thinkific.com web page and Thinkific Analytics have been recovered. Everything is functioning as normal now. We appreciate your patience while we sorted this out and apologize for any interruption to your day.

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Started Feb 13, 2025, 07:22 PM UTC· resolved Feb 14, 2025, 12:08 AM UTC

1. investigating Feb 13, 2025, 07:22 PM UTC

   Thinkific is a little slow in serving some requests at the moment. Our engineers are aware of the problem and are investigating it. We have identified that creating new email marketing workflows and new multimedia lessons are currently impacted. We will update you on our progress.

2. identified Feb 13, 2025, 07:42 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Feb 13, 2025, 11:52 PM UTC

   Our team has identified the root cause of this issue and implemented a fix. We are monitoring the results.

4. resolved Feb 14, 2025, 12:08 AM UTC

   On Thursday, February 13, 2025 around 11 AM PST, the Thinkific App experienced an issue where users are not able to create email marketing flow and upload files to multimedia lessons. We deployed a fix, and users should now be able to use these two features now. We appreciate your patience while we sort this out and apologize for any interruption to your day.

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Started Jan 28, 2025, 05:50 PM UTC· resolved Jan 28, 2025, 09:04 PM UTC

1. monitoring Jan 28, 2025, 05:50 PM UTC

   We are currently experiencing a service delay with our payment processing. Users may notice a delay in their payments but our engineers have identified the problem and pending events will be fully processed in less than an hour. We appreciate your patience while we sort this out to get the feature back and running smoothly.

2. resolved Jan 28, 2025, 09:04 PM UTC

   Thinkific App: Users experienced a delay in payments-related events processing - Resolved On Jan 28th, 2025, around 12:25 EST, the Thinkific App experienced a delay processing payment events. We deployed a fix, and users should now be able to complete purchases successfully without any delays. We appreciate your patience while we sorted this out and apologize for any interruption to your day.

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Started Jan 08, 2025, 10:41 AM UTC· resolved Jan 08, 2025, 11:49 AM UTC

1. identified Jan 08, 2025, 10:41 AM UTC

   We are currently experiencing a service disruption with our PayPal integration. Users may be affected and notice an error message when attempting to pay with PayPal. We're investigating the cause and will provide an update as soon as possible. Our engineers have identified the problem and are currently working to fix it.

2. resolved Jan 08, 2025, 11:49 AM UTC

   This incident has been resolved. All users should be able to purchase products successfully again using PayPal.

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