Thinkific Outage History

Thinkific is up right now

Thinkific had 16 outages in the last 2 years totaling 356h 17m of downtime — averaging 0.7 incidents per month.

There were 16 Thinkific outages since October 16, 2025 totaling 356h 17m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.thinkific.com

Major September 30, 2026

THINKIFIC APP DOWN

Detected by Pingoru
Sep 30, 2026, 05:14 PM UTC
Resolved
Sep 30, 2026, 06:16 PM UTC
Duration
1h 1m
Affected: Thinkific Application
Timeline · 2 updates
  1. monitoring Sep 30, 2026, 05:14 PM UTC

    Thinkific experienced a period of downtime between approximately 9:00 AM and 9:20 AM PT. Our site is back up and our engineers are investigating the root cause and monitoring to ensure everything remains stable. Sorry for any inconvenience caused, and thanks for your patience!

  2. resolved Sep 30, 2026, 06:16 PM UTC

    Between approximately 9:00 AM and 9:20 AM PT on September 30, 2026, some customers experienced an inability to access the Thinkific platform. This has been resolved and the platform is fully operational. We apologize for any inconvenience this may have caused. Our engineering team has identified the root cause and will be working on measures to prevent this from happening again.

Read the full incident report →

Notice September 28, 2026

Asset Library Outage

Detected by Pingoru
Sep 28, 2026, 01:58 PM UTC
Resolved
Sep 28, 2026, 07:56 PM UTC
Duration
5h 58m
Affected: Thinkific Application
Timeline · 2 updates
  1. investigating Sep 28, 2026, 01:58 PM UTC

    We're aware some users are experiencing issues loading the Asset Library, uploading assets such as videos to lessons, or downloading assets. Our team is investigating and working on a fix. We'll share updates here as we have them. Thanks for your patience.

  2. resolved Sep 28, 2026, 07:56 PM UTC

    Our engineering team identified the issue as a problem with the system responsible for loading the Asset Library and has since fixed the issue.

Read the full incident report →

Minor August 25, 2026

Video Uploads Failing

Detected by Pingoru
Aug 25, 2026, 07:02 PM UTC
Resolved
Aug 25, 2026, 09:14 PM UTC
Duration
2h 11m
Affected: Thinkific Application
Timeline · 2 updates
  1. identified Aug 25, 2026, 07:02 PM UTC

    We are currently experiencing a service disruption where video uploads are failing. Our engineers have identified the problem and are currently implementing a solution. We will provide an update once it is resolved.

  2. resolved Aug 25, 2026, 09:14 PM UTC

    The incident has been resolved. Our Engineering Team has released a fix and videos are now uploading correctly.

Read the full incident report →

Minor August 14, 2026

Asset Library and New Course Builder Not Loading

Detected by Pingoru
Aug 14, 2026, 06:29 PM UTC
Resolved
Aug 14, 2026, 07:22 PM UTC
Duration
53m
Affected: Thinkific Application
Timeline · 3 updates
  1. investigating Aug 14, 2026, 06:29 PM UTC

    We are currently investigating an issue affecting the Asset Library and Course Builder. Some users may experience issues loading these features. We'll provide updates as soon as possible.

  2. identified Aug 14, 2026, 06:33 PM UTC

    The issue has been identified and a fix is being deployed.

  3. resolved Aug 14, 2026, 07:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 30, 2026

SCORM courses not loading on Thinkific Mobile and Branded Mobile apps

Detected by Pingoru
Jul 30, 2026, 08:06 PM UTC
Resolved
Jul 30, 2026, 10:36 PM UTC
Duration
2h 29m
Affected: Thinkific Application
Timeline · 3 updates
  1. investigating Jul 30, 2026, 08:06 PM UTC

    We are currently investigating an issue where SCORM courses are not loading on the Thinkific Mobile and Branded Mobile apps. This means that students are unable to take courses from the apps, but SCORM courses are still accessible via a mobile browser.

  2. identified Jul 30, 2026, 08:59 PM UTC

    We have identified the issue working on releasing a fix.

  3. resolved Jul 30, 2026, 10:36 PM UTC

    Our Engineering Team has released a fix for this issue, and SCORM courses are now loading correctly on the mobile apps.

Read the full incident report →

Minor May 2, 2026

Thinkific App: Account Management Service Disruption

Detected by Pingoru
May 02, 2026, 12:00 AM UTC
Resolved
May 02, 2026, 03:28 AM UTC
Duration
3h 28m
Affected: Thinkific Application
Timeline · 2 updates
  1. identified May 02, 2026, 12:00 AM UTC

    We are currently experiencing a service disruption with our Account Management page at /manage/account. Users may be affected and notice a 500 error when accessing the Account Management page. This can happen when attempting to view or manage your current Billing information. This appears to be caused by an upstream provider that we integrate with being down. We're investigating for a solution and awaiting a resolution on their end. We will provide an update as soon as possible.

  2. resolved May 02, 2026, 03:28 AM UTC

    The issue is resolved and all pages now load successfully.

Read the full incident report →

Minor December 21, 2025

Thinkific is experiencing an issue impacting the application of Community access for new students

Detected by Pingoru
Dec 21, 2025, 03:52 PM UTC
Resolved
Dec 22, 2025, 01:37 AM UTC
Duration
9h 44m
Affected: Thinkific Application
Timeline · 4 updates
  1. investigating Dec 21, 2025, 03:52 PM UTC

    We are currently experiencing an issue where access based Community enrollments e.g. Course/Bundle/Group are being inappropriately applied to all access at the corresponding level e.g. Communities based on Course enrollments are being added for all Course enrollments. Our developers are working on identifying the issue as priority to correct this behaviour

  2. identified Dec 21, 2025, 05:12 PM UTC

    We are currently experiencing an issue where access based Community enrollments e.g. Course/Bundle/Group are being inappropriately applied to all access at the corresponding level e.g. Communities based on Course enrollments are being added for all Course enrollments. Our developers identified the issue and are preparing a fix as priority.

  3. monitoring Dec 21, 2025, 07:56 PM UTC

    A fix has been implemented to resolve the issue and ensure future Community enrollments are applied as expected! Our developers are working on resolving and syncing the correct access with all impacted students during the time of the issue.

  4. resolved Dec 22, 2025, 01:37 AM UTC

    Our developers have corrected Community access to be correctly assigned based on a students Course or Group. Site admins will see the Community enrollments in the impacted students Enrollments tab but they will be expired and not accessible to the students. Please Note: Any manual enrollment outside expiring incorrect access by Site Admins from the 17th of December will lose access to the manually assigned Community and need to be reassigned.

Read the full incident report →

Notice December 15, 2025

Thinkific App: Student dashboard not loading courses for users using the resource library

Detected by Pingoru
Dec 15, 2025, 11:31 AM UTC
Resolved
Dec 15, 2025, 12:31 PM UTC
Duration
1h
Affected: Thinkific Application
Timeline · 2 updates
  1. identified Dec 15, 2025, 11:31 AM UTC

    We are currently experiencing a service disruption with our student dashboard for customers using the Resource Library app. Users may be affected and notice their courses are not displaying on the dashboard. We're investigating the cause and will provide an update as soon as possible. Our engineers have identified the problem and are currently working to fix it.

  2. resolved Dec 15, 2025, 12:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 21, 2025

Thinkific App: Notifications Service Disruption

Detected by Pingoru
Nov 21, 2025, 01:47 AM UTC
Resolved
Nov 21, 2025, 02:10 AM UTC
Duration
22m
Affected: Thinkific Application
Timeline · 2 updates
  1. identified Nov 21, 2025, 01:47 AM UTC

    We are currently experiencing a service disruption with our notifications not sending out or being displayed to users in the notification panel. Users will notice that notifications are not displaying in the Thinkific app. We're investigating the cause and will provide an update as soon as possible. Our engineers have identified the problem and are currently working to fix it.

  2. resolved Nov 21, 2025, 02:10 AM UTC

    We identified and fixed the issue with the notifications. All notifications are back and running.

Read the full incident report →

Minor November 18, 2025

Some pages are inaccessible with a Cloudflare error

Detected by Pingoru
Nov 18, 2025, 02:48 PM UTC
Resolved
Nov 18, 2025, 07:28 PM UTC
Duration
4h 39m
Affected: Thinkific ApplicationThinkific.comThinkific Help Center
Timeline · 2 updates
  1. monitoring Nov 18, 2025, 02:48 PM UTC

    Our third-party provider Cloudflare had an incident causing some pages to be inaccessible with an error Please unblock challenges.cloudflare.com to proceed. They just implemented a fix, but they are continuing to monitor this.

  2. resolved Nov 18, 2025, 07:28 PM UTC

    Cloudflare confirmed that its services are currently operating normally. No further errors should appear when trying to access pages.

Read the full incident report →

Major November 10, 2025

Thinkific App: Several pages in admin dashboard showing blank page

Detected by Pingoru
Nov 10, 2025, 11:08 PM UTC
Resolved
Nov 11, 2025, 01:43 AM UTC
Duration
2h 35m
Affected: Thinkific Application
Timeline · 5 updates
  1. identified Nov 10, 2025, 11:08 PM UTC

    We are currently experiencing a service disruption with our Courses, Communities, Bundles and memberships pages. Also, users will see a blank page if they try to log in via Thinkific.com Users may be affected and notice a blank page when attempting to access any of the aforementioned pages. Our engineers have identified the problem and are currently working to fix it.

  2. monitoring Nov 10, 2025, 11:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. investigating Nov 11, 2025, 12:20 AM UTC

    We are currently investigating this issue.

  4. monitoring Nov 11, 2025, 01:10 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 11, 2025, 01:43 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 6, 2025

Ongoing maintenance to APIs and Settings

Detected by Pingoru
Nov 06, 2025, 07:18 PM UTC
Resolved
Nov 07, 2025, 05:17 PM UTC
Duration
21h 59m
Affected: Thinkific ApplicationThinkific Webhooks
Timeline · 2 updates
  1. investigating Nov 06, 2025, 07:18 PM UTC

    We're always busy making your Thinkific site even better! As part of important and pressing updates to improve our systems, we're currently performing maintenance on APIs, which can slightly impact your Settings page (/manage/settings). Everything else in your account will continue to work as normal. We expect this maintenance to be completed shortly, and we'll notify you as soon as it's completed. Thanks for your patience while we make a few improvements behind the scenes!

  2. resolved Nov 07, 2025, 05:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

Thinkific: Video uploads experiencing delays

Detected by Pingoru
Oct 20, 2025, 06:40 PM UTC
Resolved
Oct 20, 2025, 10:33 PM UTC
Duration
3h 53m
Affected: Thinkific Application
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 06:40 PM UTC

    Video upload processing time is still affected by the Amazon Web Services outage. Videos will upload, but the preview will be stuck on 'Uploading...' longer than expected until the underlying outage is fully resolved. Our engineers are continuing to monitor the progress

  2. resolved Oct 20, 2025, 10:33 PM UTC

    Thinkific App experienced an issue where video upload experienced delays. This was due to the widespread Amazon Web Services outage that impacted our video third party provider. Everything is functioning as expected now. We appreciate your patience while we sorted this out and apologize for any interruption to your day.

Read the full incident report →

Minor October 20, 2025

Thinkific Is Experiencing Delays in Some Services - We've Identified the Problem

Detected by Pingoru
Oct 20, 2025, 08:55 AM UTC
Resolved
Oct 20, 2025, 11:06 AM UTC
Duration
2h 11m
Affected: Thinkific Application
Timeline · 3 updates
  1. identified Oct 20, 2025, 08:55 AM UTC

    Thinkific is currently experiencing delays in several of our services including fulfilling student orders and sending student notificaitons. Our engineers have identified the problem being due to disruptions with Amazon Web Services (https://health.aws.amazon.com/health/status) and are currently reviewing the situation.

  2. monitoring Oct 20, 2025, 10:27 AM UTC

    We are observing recovery across most of the affected services. Videos are uploading and processing, Orders are being fulfilled and notifications are being sent out. We will continue to monitor the situation closely to confirm a full resolution.

  3. resolved Oct 20, 2025, 11:06 AM UTC

    The challenges affecting our platform have now been resolved. Orders are processing correctly, videos are uploading successfully, and notifications are sending as expected. Thank you for your patience.

Read the full incident report →

Minor October 16, 2025

Service Disruption with Paypal

Detected by Pingoru
Oct 16, 2025, 04:32 PM UTC
Resolved
Oct 16, 2025, 08:44 PM UTC
Duration
4h 11m
Affected: Thinkific Application
Timeline · 2 updates
  1. identified Oct 16, 2025, 04:32 PM UTC

    One of our third-party payment providers PayPal, is currently experiencing an outage. As a result, users who attempt to purchase a product on our Thinkific platform using PayPal will be unable to complete such a purchase using that method. We recommend using another payment option in the meantime. For more updates on the PayPal outage, please see https://www.paypal-status.com/product/production We will keep you updated once their incident has been resolved.

  2. resolved Oct 16, 2025, 08:44 PM UTC

    This incident has been resolved.

Read the full incident report →