Theymes Outage History

Theymes is up right now

Theymes had 2 outages in the last 2 years totaling 8h 58m of downtime, averaging 0.1 incidents per month.

There were 2 Theymes outages since July 25, 2026 totaling 8h 58m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.theymes.com

Minor August 4, 2026

AI features outage

Detected by Pingoru
Aug 04, 2026, 09:00 PM UTC
Resolved
Aug 05, 2026, 12:42 AM UTC
Duration
3h 41m
Affected: Theymes applicationWeb help centersIn-app help centersDiscord bots
Timeline · 5 updates
  1. investigating Aug 04, 2026, 09:00 PM UTC

    Status: Investigating AI features have intermittent failures due to provider incident. Affected components Web help centers (Degraded performance) Theymes application (Degraded performance) In-app help centers (Degraded performance) Discord bots (Full outage)

  2. identified Aug 04, 2026, 09:06 PM UTC

    Status: Identified AI features have intermittent failures due to provider incident. Affected components In-app help centers (Degraded performance) Discord bots (Full outage) Web help centers (Degraded performance) Theymes application (Degraded performance)

  3. identified Aug 04, 2026, 10:29 PM UTC

    Status: Identified We're working together with our provider to fix the issue. Affected components In-app help centers (Degraded performance) Discord bots (Full outage) Web help centers (Degraded performance) Theymes application (Degraded performance)

  4. monitoring Aug 05, 2026, 12:30 AM UTC

    Status: Monitoring A fix has been deployed. We're monitoring the situation. Affected components Theymes application (Operational) In-app help centers (Operational) Discord bots (Operational) Web help centers (Operational)

  5. resolved Aug 05, 2026, 12:42 AM UTC

    Status: Resolved Everything is operating normally. Affected components Theymes application (Operational) In-app help centers (Operational) Discord bots (Operational) Web help centers (Operational)

Read the full incident report →

Minor July 25, 2026

AI provider incident

Detected by Pingoru
Jul 25, 2026, 09:43 AM UTC
Resolved
Jul 25, 2026, 03:00 PM UTC
Duration
5h 16m
Affected: Theymes applicationWeb help centersIn-app help centersDiscord bots
Timeline · 3 updates
  1. monitoring Jul 25, 2026, 09:43 AM UTC

    Status: Monitoring Some AI tools may have intermittent failures. Affected components In-app help centers (Degraded performance) Discord bots (Degraded performance) Web help centers (Degraded performance) Theymes application (Degraded performance)

  2. monitoring Jul 25, 2026, 10:00 AM UTC

    Status: Monitoring No errors since the initial issue Affected components In-app help centers (Operational) Discord bots (Operational) Web help centers (Operational) Theymes application (Operational)

  3. resolved Jul 25, 2026, 03:00 PM UTC

    Status: Resolved Situation over Affected components In-app help centers (Operational) Discord bots (Operational) Web help centers (Operational) Theymes application (Operational)

Read the full incident report →