Theymes experienced a minor incident on August 4, 2026 affecting Theymes application and Web help centers and 1 more component, lasting 3h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 04, 2026, 09:00 PM UTC
Status: Investigating AI features have intermittent failures due to provider incident. Affected components Web help centers (Degraded performance) Theymes application (Degraded performance) In-app help centers (Degraded performance) Discord bots (Full outage)
- identified Aug 04, 2026, 09:06 PM UTC
Status: Identified AI features have intermittent failures due to provider incident. Affected components In-app help centers (Degraded performance) Discord bots (Full outage) Web help centers (Degraded performance) Theymes application (Degraded performance)
- identified Aug 04, 2026, 10:29 PM UTC
Status: Identified We're working together with our provider to fix the issue. Affected components In-app help centers (Degraded performance) Discord bots (Full outage) Web help centers (Degraded performance) Theymes application (Degraded performance)
- monitoring Aug 05, 2026, 12:30 AM UTC
Status: Monitoring A fix has been deployed. We're monitoring the situation. Affected components Theymes application (Operational) In-app help centers (Operational) Discord bots (Operational) Web help centers (Operational)
- resolved Aug 05, 2026, 12:42 AM UTC
Status: Resolved Everything is operating normally. Affected components Theymes application (Operational) In-app help centers (Operational) Discord bots (Operational) Web help centers (Operational)